Fixing SmartPLS Crashing on Startup

SmartPLS 4 is available for 64-bit Windows only; there is no 32-bit version. If SmartPLS closes right after you start it, first check that your Windows is 64-bit.

Check whether Windows is 32-bit or 64-bit

  1. Open the Start menu and select Settings.
  2. Select System.
  3. Select About.
  4. Read the System type field. It shows whether your Windows is 32-bit or 64-bit.

Still crashing?

If your Windows is 64-bit and SmartPLS still closes on startup, contact support. If it is 32-bit, SmartPLS 4 cannot run on this computer; see the system requirements.