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Terms and Conditions

1 Scope of Agreement

1.1 These Terms and Conditions are the legally binding framework of any download and use of SmartPLS software. The contracting party of this agreement is SmartPLS GmbH, Ahornstr. 54, 25474 Boenningstedt, Germany (‘SmartPLS’).

1.2 SmartPLS has developed SmartPLS software for (graphical) partial least squares structural equation modeling (‘Software’).

1.3 Against payment (‘License Fee’), or in some cases free of charge, SmartPLS distributes Licenses (‘License’) to Customers (‘Customer/s’) to use the Software for a certain period of time (‘License Period’).

1.4 By ordering the License, the Customer makes a legally binding offer to purchase (where applicable) and use the License on the basis of these Terms and Conditions. In return, upon approval by SmartPLS and full payment of the License Fee (where applicable), SmartPLS provides the Customer with an electronic access key (‘Access Authorization’) enabling him or her to use the Software. Thereby, the contract between SmartPLS and the Customer has been concluded.

2 Scope of License

2.1 The Software is licensed and not sold to the Customer.

2.2 Two types of Licences are available:

2.2.1 The ‘Student License’ is a single-user, single-computer license with limited functionalities. The Student License is, unless otherwise announced by SmartPLS, free but does not give access to all the functionalities of the Software. The Student License’s Access Authorization grants the use of the Software on only one computer or device. After activation, the Student License’s access key may not be used on any other computer or any other device.

2.2.2 The ‘Professional License’ is provided as single user or a multiple concurrent user license version allowing the Customer to use all functionalities of the Software. The Professional License is, unless otherwise announced by SmartPLS, fee-based. The Single User Professional License is a single-computer license of the Software. The Single User Professional License’s Access Authorization grants the use of the Software on only one computer or device. After activation, the Single User Professional License’s access key may not be used on any other computer or any other device. The Multiple Concurrent User Professional License allows for running the software on multiple computers within one legal entity (e.g. the Multiple User Professional License may not be used by multiple individuals who are not members of the same corporate body). The simultaneous use of the Software on different computers or devices is limited to the maximum number of users determined in the Professional License agreement.

2.3 Within the above scope and under the condition that the Customer has provided proper and true Customer details and has fully paid the License Fee (where applicable), SmartPLS grants the Customer the non-exclusive, nontransferable, nonsublicensable right to download, install, use or otherwise benefit from the functionality or intellectual property of the copyrighted Software in accordance with these Terms and Conditions.

2.4 No more extensive rights to use and exploit the Software are granted to a Customer. Specifically, the Customer may not translate, convert, decompile, revise, modify, integrate, distribute, publish and/or license the Software without SmartPLS’s prior written consent. The latter include screenshots of the Software in books, presentations and other publications as well as video presentations that show the use of the Software.

2.5 The Software is copyrighted and is protected by copyright laws. Irrespective of such rights, title to the Software and all copies thereof remain with SmartPLS. The Customer is not allowed to sell, rent or lease the License. No one may remove any copyright notice from the Software without SmartPLS’s prior written consent.

3 Download, Installation, and Activation

3.1 SmartPLS offers different versions of the Software for different hardware environments. The Customer may download the Software from the internet and may install a version of the Software that is compatible with his or her hardware on his or her own responsibility.

3.2 The Customer must first use the free Student License to test whether the Software can run on his or her computer system or device.

3.3 The Customer must provide for the system environment in accordance with the system requirements determined by SmartPLS. A Java Runtime Environment installation that is compatible with the Software is mandatory.

3.4 To run the Software, the computers or devices must permanently be connected to the internet.

3.5 The use of the Software requires Access Authorization by SmartPLS (approval requires proper registration and payment of the License Fee, where applicable). Access Authorization has been designed to prevent unauthorized use and copying.

3.6 SmartPLS receives information about each installation and activation process of the Software. When the License Period ends, the Customer’s Access Authorization ends automatically.

3.7 SmartPLS does not provide any support and/or documentation in conjunction with the use, the scientific background or the results of the Software in addition to the information provided by texts embedded in the Software or on the website at the time of Customer’s ordering of the License.

4 License Fee, License Period and Payment

4.1 The License Period depends on the version of license type ordered by the Customer and confirmed by SmartPLS.

4.2 The License Period begins with the delivery of a proper Access Authorization by SmartPLS. Where a Multiple Concurrent User version is ordered by the Customer and confirmed by SmartPLS, the License Period begins with the provision of a sufficient number of License keys by SmartPLS.

4.3 The License Fee must be paid in advance, i.e. prior to Access Authorization by SmartPLS.

4.4 Payments must be made via a method of payment requested by SmartPLS.

5 Revocation and Cancellation

5.1 Since Access Authorization to the License is an automated process, the Customer has no right to revoke his or her order of a License. Also, the Customer the right to cancel the License within the License Period.

5.2 SmartPLS has the right to cancel the License and immediately interrupt or withdraw a Customer’s access to the Software in case of a violation of these Terms and Conditions by the Customer or any user authorized by the Customer. Such interruption or withdrawal of a Customer’s access does not lead to a reimbursement or reduction of the License Fee.

6 Liability

6.1 Before acquiring the fee-based Professional License, the Customer must first use the free Student License to test if the Software can be run on his or her computer system or device.

6.2 The Customer acknowledges that errors of the Software cannot be completely avoided. The Software is supplied without warranty of any kind, expressed or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. SmartPLS does not warrant that the functions contained in the Software will meet the Customer’s requirements or that operation of the Software will be error-free and/or without interruption.

6.3 In no event will SmartPLS be liable for any damages, including any lost profits, lost savings, or other incidental or consequential damages arising from the use of or the inability to make use of the Software.

6.4 SmartPLS is not liable for damages resulting from the incompatibility of the Software with the Customer’s hardware or other software.

6.5 SmartPLS is not liable for any loss of data. The Customer is responsible to take proper and regular data backup measures in order to avoid any data loss.

6.6 SmartPLS does not warrant that the Software does not violate any third party rights. The Customer shall inform SmartPLS in writing without delay of the claiming of such rights by third parties and shall give SmartPLS all power of attorney and authorizations that are necessary in order to defend the Software against the third party rights claimed. Alternatively, SmartPLS is entitled at its option to take legitimate measures to remove the third party rights.

6.7 In cases where a liability of SmartPLS is mandatory by law in the face of above limitations, the Customer must make a claim of rights within six months after Access Authorization to the Software to SmartPLS in writing. At the same time SmartPLS’s liability is restricted to intentional and grossly negligent behavior and to a violation of primary obligations. Primary obligations are such basic duties that are necessary to satisfy the goal of this contract and on which the Customer relies. If SmartPLS breaches its primary obligations through negligence, its liability shall be limited to the doubled amount of the License Fee.

6.8 The Customer must notify SmartPLS of any errors in writing with a comprehensible description of the error symptoms as soon as the Customer becomes aware of an error. The notification of the defect should enable the reproduction of the error. Correction of errors or delivery of an error-free version of the Software take priority over damage claims. In case of an error, the Customer is obliged to support SmartPLS as best possible in order to identify the cause of error.

7 Citation and Copyright

7.1 The use of the Software must be disclosed in conjunction with any result achieved by applying the Software. The bibliographic information shall be as follows:

Authors:      Ringle, Christian M., Wende, Sven, and Becker, Jan-Michael
Title:        SmartPLS
Release:      3
Organization: SmartPLS GmbH
City:         Boenningstedt, Germany
Year:         2015

Besed on these information, you must refer the use of the Software, for example, as follows:

Ringle, C.M., Wende, S., and Becker, J.-M. 2015. “SmartPLS 3,”

7.2 The Software includes software and subcomponents developed by Apache Software (, Eclipse (, Java (, JDOM (, JFreeChart (, SimpleXML (, Spring-Framework (, TxtMark (, Universalchardet ( The terms and conditions of these software components fully comply.

8 Privacy Notice

8.1 Any personal information collected during visits to our website is processed in accordance with the provisions of German law.

8.2 Collection, processing and use of personal data:

8.2.1 You may visit our website without providing personal data. We only store data without personal content such as the name of your provider, the IP address, and the traffic on our website in order to improve our site. Personal information is only stored if you provide it to us, i.e. when ordering a License and/or our Newsletter.

8.2.2 Without your explicit consent, we will only store and use your personal data for order handling. However, you might have given us the following consent (or similar) to receive our Newsletter, which may contain academic information as well as promotional offers that may be of interest to you:

”I want to receive the SmartPLS Newsletter via email; it may contain academic information as well as promotional offers with SmartPLS-related content. This consent may be cancelled at any time by activating the Unsubscribe link at the end of each Newsletter or by emailing

8.2.3 In case of subscription to the Newsletter, your personal data will also be stored for advertising purposes and SmartPLS-related content until you unsubscribe from the Newsletter.

8.3 Sharing of personal data: We will not share your personal data with third parties except for above purposes and for the process of payment if third parties are involved (e.g. Paypal). If Government agencies or authorities ask us to collect or share personal data, we will do so only within the appropriate legal frameworks.

8.4 Use of cookies: We use cookies to track visitor preferences and to improve the design of our website. Some of the cookies we use are deleted after closing the browser, while others are stored on your terminal in order to enable us to recognise your browser upon your next visit. You may adjust your browser in a way that you receive information about the use of cookies and allow for a decision whether or not to accept cookies for certain purposes. Refusing cookies may restrict the functionality of our website.

8.5 Complementary services: If you have registered at one of our complimentary (e.g. forum, reseller, payment service provider) service providers, they may collect your personal data. They are the party responsible for such data collection and, in addition to SmartPLS’s Terms and Conditions, the conditions of these service providers’ privacy notice and terms and conditions apply.

8.6 Contact: Should you have any questions regarding the handling of your personal information, in case of correction or deletion requests, or in case of the cancellation of consent, please contact (or see our Imprint < > page).

8.7 Data security: We use technical and organizational security measures to protect the data we hold about you against accidental or deliberate manipulation, loss, deletion, or unauthorized access. However, your personal data is not transmitted in encrypted form. The access to your customer account is only possible with your access key. Your access key should thus be treated with strictly confidentiality. You should always close the browser window after your communication with us, especially in case you share a terminal with others.

9 Final Provisions

9.1 This Agreement is governed by the laws of the Federal Republic of Germany except for the UN Sales Convention (United Nations Convention on Contracts for the International Sale of Goods dated 11-4-1980).

9.2 If admissible by law, the District Court (Landgericht) of Hamburg has exclusive jurisdiction over all disputes arising from or in connection with this contract between SmartPLS and the Customer.

9.3 Should any provision of this Agreement be or become invalid, the provision shall be modified to the extent necessary to be permitted by law with the exceptions of modifications of clause 2 of this Agreement. Any invalid provision shall not affect the validity of the remaining provisions of these Terms and Conditions.