Frequently Asked Questions
Compatibility
- Is SmartPLS 3 compatible to the old SmartPLS 2.0.M3?
- Why do SmartPLS 2 and SmartPLS 3 results differ?
- Will SmartPLS 2 still be available in the future?
- Does SmartPLS run on Mac OSX?
Documentation
- How should I cite the use of SmartPLS?
- How can I subscribe to the SmartPLS newsletter?
- Which algorithms and procedures does SmartPLS offer?
- Do you provide a documentation or a manual?
- Do you provide sample models and data files?
- How Can I Join the International Team of SmartPLS Translators?
Purchasing Process
- Can I buy a license now and use it later?
- How do I get a price quote?
- How can I pay?
- Will I receive an invoice?
- Are there any discounts available?
- When will I receive the license key?
- How can I renew my license?
Licenses & Installation
- How can I switch the license in SmartPLS 3?
- What are the SmartPLS license options?
- Where do I get the 30 days free trial license of SmartPLS 3 Professional?
- Can we install SmartPLS in our computer lab?
- Are SmartPLS licenses subscription based?
- Can I use SmartPLS without internet connection?
- Can I charge people for courses with SmartPLS?
- Does SmartPLS support a "silent" license activation?
- Which SmartPLS version do I use?
- Is a SmartPLS update available?
- Can I use SmartPLS in my language?
- How do I get SmartPLS 2.0.M3?
- Network Licensing Server Setup
Problems
- The dialog displays that the license is invalid!
- Error message: Failed to create Java Virtual Machine!
- OutOfMemoryError: Java heap space - What can I do?
- Why do I get n/a as a result for some or all parameters in SmartPLS?
- Error message: License is not valid.
- Workspace concept and recovering old files